Why do I see the "Upgrade to Team Plan" message?
UpCodes user accounts are each meant for a single user within an organization. This message may be shown if the pattern of access to an account indicates that multiple users are sharing a login. Sharing logins is not permitted by UpCodes's Terms of Service.
Please note that organizations on floating license plans have multiple user accounts (logins) included with each license, but each user account is intended for use by a single person. For more details, see our license FAQ article.
Why am I being asked to log out?
Access to the UpCodes platform for each user account is protected at the device level on a rolling 30-day basis. Once shared logins are detected, no new devices will be able to access the platform using that account for a period of time.
What if I need access or my access has been inappropriately restricted?
Please get in touch with us at [email protected] or via the in-app chat. We're happy to help!
How do I upgrade my plan?
More information on how to change your plan can be found here.
If you'd like to add more than 10 users, please contact us at [email protected].
If You Have a Floating License Plan
The Floating License Plan is now a legacy plan, so while accounts on this plan won't be able to add new licenses, they'll be able to keep the current ones. If you'd like to add new licenses, please contact [email protected].
What if I need more help?
Please get in touch with us at [email protected] or via the in-app chat. We're happy to help!